Have a question for us?

Take a look at our list of frequently asked questions to find some immediate answers.

If your question isn’t listed below, contact us via email or phone on (08) 8360 5100 and we’ll be happy to give you the answers you need.

What is your warranty policy?

We warrant to you that the product you purchase will be free of material manufacturing defects for as long as you own it subject to the following conditions:
• The product must be installed by an authorised outlet in accordance with our installation instructions.
• This warranty will not apply if the product is removed from the vehicle on which it was first installed.
• The product must be used only in accordance with our written instructions and you must not misuse, abuse or overload the product beyond its rated capacity.
• This warranty is given to you only as the original purchaser and is not transferrable to anyone else.
• This warranty does not cover damage caused or suffered as a result of fair wear and tear, incorrect application, misuse, alteration, neglect or accident.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the goods to which the warrant relates

So I can appreciate the economic sense in sourcing an aftermarket product but does your product really match genuine quality?

Our manufacturing group is in fact an original equipment provider of Towbars to a number of vehicle manufacturers and in doing so designs, tests and produces Towbars for OEM and Aftermarket use under the ISO9001 / TS16949 Quality Management System and each tow bar produced is tested and complies to Australian Standard AS4177 to ensure that it is rated and fit for purpose.

Find out about our Warranty promise here.

What is a standard towbar?

A standard towbar (tow bar) is designed for lighter weight towing, for example 6 x 4 trailers and small boats etc. Please note, even a 6 x 4 trailer can be loaded above the rating of a standard towbar (tow bar) when loaded with wet soil and rock etc.

Find out about our towbars here.

What is a heavy duty towbar?

A heavy duty towbar (tow bar) would normally be designed to match the maximum towing capacity of the vehicle. [Please refer to the vehicle handbook and the rating label on the towbar (tow bar)]. Heavy duty towbars (tow bars) should be used for larger trailers, caravans, larger boats etc.

Find out about our towbars here.

Do I need brakes on my trailer or caravan?

Any caravan, boat or trailer that is over 750kg needs to have either hydraulic or electric brakes.

Click here to see our range of electric brake.

Do I need a distribution hitch?

To understand how a weight distribution system works, we need to familiarise ourselves with two terms. Gross Trailer Weight, which describes the gross trailer weight, including all cargo loaded and Ball or Tongues Weight, which is the portion of the load (generally 10% of the gross trailer weight) pressing down on the towbar (tow bar).

Having too much ball weight in relation to the gross trailer weight can cause the rear axle of the towing vehicle to dive, therefore lifting the front of the tow vehicle. If the vehicle dives too far, you will lose braking and steering control.

The opposite is also true of too little ball weight. Too little ball weight will be prone to sway, whereby the back of the vehicle being towed can swing back and forth.

Weight distribution hitches will assist in the rectification of these dangerous conditions and improve the vehicle’s ability to turn, brake and steer. If you have a caravan/car combination experiencing these conditions, you should consult with the experts to have the problem rectified.

See our range of distribution hitches here

What about my vehicle?

It is important to know the capacity and limitations of your motor vehicle.

When choosing a vehicle it is important to think about what you will be towing and the amount of travelling you will be doing. To familiarise yourself with your vehicle, it is recommended you do short trips then increase your travel distance and time as you become more confident.

Towing a caravan greatly increases the stress placed on the safety limits of any car. It is essential that the car is in first class mechanical condition, with special attention to brakes, steering, suspension, tyres and the cooling system. It is also very important to perform regular tyre maintenance.

What do I need to know about my vehicle and tow bar rating?

You should never exceed the manufacturer’s tow rating of your towbar (tow bar) or towing vehicle. Knowing your vehicle’s towbar (tow bar) and ball weight capacity is also extremely important and can save you from serious injury or a fine from police.

What should I know about what I am towing?

When towing it is vital to know the weight of what you are towing, this can prevent damage to your vehicle or the prized asset you are towing. It is important to know both the total and ball weights of your caravan, boat or trailer. You can weigh your rig at a public weigh bridge and we are able to weigh your tow ball weight at Hall Towbars.

What do I need to know about my braking system?

The most effective and efficient type of brakes today are electric brakes, which operate when the brake pedal of the car is depressed. They have the big advantage where they can be operated separately from the car by a hand control inside the car. This means that the caravan is never pushing onto the rear of the car, which is often when the caravan can start to sway. There are a vast range of electric brake controllers currently on the market. You can choose from pendulum or remote style units. Be mindful of where the unit can be safely mounted in your vehicle especially if you have airbags on the driver’s side of your vehicle.

How do I choose my towing mirrors?

If you are choosing towing mirrors, make sure you can clearly see your entire rig length. Eliminate any blind spots you may have by choosing the mirrors that are right for you.

With the growing amount of SUV, commercial vehicles and family cars that are hard to see behind whilst reversing, it is important to keep your vehicle, family or staff safe. A reversing camera is a very effective way of seeing exactly what is behind you while reversing and eliminating your blind spots. There is a complete range of reversing camera’s and screens available to suit any vehicle requirements.

How often should I perform a routine check?

Make sure you do a thorough check of your tow vehicle and rig each time you tow. Always check your trailer or caravan is attached to your vehicle prior to driving, even after a short break.

What should be checked?

Before moving the caravan at any time, make a routine check to ensure that everything is in order for travelling.

Be sure to check the hitch is secure, trailer plugs are connected and the hitch pin is secure.

Power, water and waste water services should be disconnected, gas bottle turned off, all windows and cupboards fastened, parking legs fully raised, step up and jockey wheel removed.

Most importantly, check that the coupling electrical connection and chains are properly located and secure.

Have someone assist you in checking that all the tail/brake lights indicators and side marker lights are working properly, including the rear number plate light.

How does towing affect my trip plan?

It is important that you plan the travel time for your holiday or any long distant trip you do whilst towing. Think about things like traffic conditions, weather, and limitations of what you are towing. If traveling long distances be sure to plan rest breaks every few hours to enable a safe trip.

How should I drive when towing?

When towing, keep a safe driving distance between you and the vehicle in front. Even with electric brakes it takes a longer braking distance to come to a complete stop.